Network Status News & Information

Dear Valued Client,

We would like to inform you of a planned maintenance window during which we will be upgrading our core network routers.

These upgrades are part of our ongoing commitment to improving network reliability, capacity, and performance. By modernizing our core infrastructure, we are able to enhance routing efficiency, improve redundancy, and better support future growth—resulting in a more stable and responsive network for all customers.

Service impact:
While the servers will remain online, customers may experience brief packet loss or a temporary increase in latency during traffic re-routing.

Maintenance window:
Start: 2025-02-14 18:00 SAST
End: 2025-02-14 23:00 SAST

We will work to complete the upgrade as quickly as possible and minimize any disruption. If you have any questions or concerns, please feel free to contact our support team.

Thank you for your continued trust and support.

Dear Valued Customer,

We are aware of an issue currently affecting outbound email delivery for some accounts across several servers.

In affected cases, senders may see a “deferred” message. This indicates that delivery has been temporarily delayed, and the sending mail server will continue retrying delivery automatically for a period of time.

What to expect:

• Many messages are still being delivered successfully, but may arrive later than expected.
• If retry attempts are eventually exhausted, the sender may receive a Non-Delivery Report (NDR) indicating the message could not be delivered. In those cases, the email would need to be resent.

Our System Administration and WebOps teams are actively investigating and working to restore normal delivery as quickly as possible. While we cannot provide an estimated time for resolution at this stage, we will share updates as soon as more information becomes available.

Thank you for your patience and understanding.

Host Africa Support

2026-02-10: UPDATE:
We have begun moving affected servers to a new external mail relay.
Servers affected the most are prioritised and should all be updated over the next few days

If your domain is hosted externally, please keep an eye out for any mails from us pertaining to the SPF record adjustment that may need to be made.

We are already seeing better results and the situation remains monitored.

Host Africa Support

Dear Valued Clients, 

While we note that most issues in terms of Acronis Backups have been attended to, we encourage you to please report on a support ticket any anomalies or issues that you may experience.

Our team continue to monitor the service closely.

Host Africa Support

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Update 11 November 2025

We are awaiting a fix from Acronis to fix multiple backup/restore issues. Acronis has advised that this patch will be released in early December.