Moving of Backup Systems (In Progress)
  • Priority - Medium
  • Affecting System - Shared Hosting Enviroment

  • Good day

     

    We would like to inform you that we are in the process of moving our shared hosting backup system from Acronis to JetBackup. This upgrade is being implemented to improve the overall performance, reliability, and stability of our backup environment.

    You will still be able to access and restore your backups directly from cPanel or DirectAdmin using the appropriate JetBackup plugin. No action is required from your side.

     

    We will roll out the changes in stages. Please do not be alarmed if you do not see Jetbackup on your server yet, it will be there shortly.

    If you experience any issues or require assistance during this transition, please feel free to contact our Support Team at any time.

     

     

    Thank you for your understanding and cooperation.

  • Date - 20/11/2025 11:54
  • Last Updated - 20/11/2025 12:15
Acronis Backups Reported Issues (In Progress)
  • Priority - Critical
  • Affecting Other - Multiple Servers

  • Dear Valued Clients, 

    While we note that most issues in terms of Acronis Backups have been attended to, we encourage you to please report on a support ticket any anomalies or issues that you may experience.

    Our team continue to monitor the service closely.

    Host Africa Support

     

    _______________________________________________________________________________________________________________________________________________________________

    Update 11 November 2025

    We are awaiting a fix from Acronis to fix multiple backup/restore issues. Acronis has advised that this patch will be released in early December.

  • Date - 22/09/2025 11:10
  • Last Updated - 11/11/2025 14:11
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