Dear Valued Customers

We are busy applying urgent updates to our Acronis platform. This might disrupt the following processes.
- Backups of all devices such as servers, mailboxes, ens.

We do apologize for any inconvenience caused.

Dear Valued Client,

We will be restarting wp41.host-ww.net to apply updates to fix server stability.

We do apologize for the inconvenience caused.

Regards,

HOSTAFRICA Support.

Good Day,

Our live chat is currently offline due to the widespread global outages impacting core infrastructure providers (Cloudflare/AWS). We understand this is frustrating.

• Alternative Support: Please submit a Ticket for immediate assistance.

• Billing: Please Call our dedicated line for urgent billing questions.

We are monitoring the situation and expect service to return shortly. Thank you.

Dear Valued Client,

We would like to inform you that our team is currently working to resolve the issue affecting the server da20.host-ww.net.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to restore full functionality as soon as possible

Dear Valued Client,

Please note that we are investigating an issue on wp2-za1.host-ww.net.

We do apologize for the inconvenience caused.

Regards,

HOSTAFRICA Support.

Dear Valued Client,

We would like to inform you that our team is currently working to resolve the issue affecting the server ls11.host-ww.net.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to restore full functionality as soon as possible

Dear Valued Client,

We would like to inform you that our team is currently working to resolve the issue affecting the server ls11.host-ww.net.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to restore full functionality as soon as possible.

Regards,

Support

Dear Valued Clients,

Please note that we are experiencing a high volume of queries and there might be a delay in response times!

We thank you for your patience.

HostAfrica Support.

Dear Valued Client

We are working on resolving the issue on the server wp6.host-ww.net. We apologize for any inconvenience.

Regards

Support

Dear Valued Client,

We are currently addressing a website resolution issue affecting wp23.host-ww.net and wp24.host-ww.net.

Our team is actively working to restore full functionality as soon as possible.

We appreciate your patience and understanding.

Kind regards,
Support Team

We have been informed that there is a networking issue in our Ghana DC.
The DC technicians are currently attending to the issue.
All connectivity to Ghana VPSs is currently down while this issue is ongoing.

Dear Valued Client,

We will be restarting wp53.host-ww.net and the server will be back online within few minutes.

We do apologize for the inconvenience caused.

Regards,

HOSTAFRICA Support.

Dear Valued Customers

We will be restarting da9.host-ww.net to install some important updates.

We do apologize for the inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customers

We are aware of an issue with Acronis where new backups are failing. This is being investigated with priority.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Good day,

We are currently experiencing a service interruption affecting our HMail services.
The issue has been escalated to our upstream provider, who is actively investigating and working to resolve it.

Thank you for your patience and understanding.

Dear Clients (Nigeria)

We are currently experiencing large-scale network issues in Nigeria (NG).

The disruption is linked to a possible disconnection on the West Africa Internet Cable, affecting connectivity in the region.

Affected Services:

- VPS reachability in NG

- New Nigerian orders

Our team is actively monitoring the situation and working with upstream providers to restore normal service as soon as possible. We will provide updates as they become available.

We apologise for the inconvenience caused and thank you for your patience.

Regards 

Host Africa Support

Dear Valued Customers

We are working on a DNS issue affecting all DirectAdmin servers.

Effects of the issue

- Unable to add new domains
- Unable to manage DNS records

We do apologize for any inconvenience caused.

Dear Valued Customers

We are working on a DNS issue affecting all DirectAdmin servers.

Effects of the issue

- Unable to add new domains
- Unable to manage DNS records

We do apologize for any inconvenience caused.

Dear Clients (Nigeria)

We are currently experiencing large-scale network issues in Nigeria (NG).

The disruption is linked to a possible disconnection on the West Africa Internet Cable, affecting connectivity in the region.

Affected Services:

- VPS reachability in NG

- New Nigerian orders

Our team is actively monitoring the situation and working with upstream providers to restore normal service as soon as possible. We will provide updates as they become available.

We apologise for the inconvenience caused and thank you for your patience.

Regards 

Host Africa Support

We are currently experiencing a service disruption on our vz02 node. Clients with container-hosted servers may be affected. Our system administrators are working on the issue with the highest priority.

Dear Valued Customer,

We are investigating an issue related to database access on the server as there are reported errors in accessing databases linked to some domains.
Your patience and understanding is appreciated as our technicians work hard to resolve the matter as soon as possible.

Host Africa Support

Dear Valued Client,

Incident: DPDN226 Host Crash

Status: Host is currently rebooting

Update: Our team is monitoring the situation while the host completes its boot process.

We will provide further updates once the system is fully online.

#UPDATE: All VMs booted

Kind Regards

HOSTAFRICA SUPPORT TEAM

Dear Valued Client,

Please be advised that there was a brief downtime on vz05 (HostCrash). 

All affected VMs are now back online, and the incident has been fully resolved.

We apologize for any inconvenience caused.

Kind Regards

HOSTAFRICA SUPPORT TEAM

Good day,

We will be restarting da10.host-ww.net to resolve some issues.

We appreciate your understanding at this time.

Dear Customers, 

We are experiencing intermittent mail sending issues from domains hosted on DA7.
Our engineers are working with our upstream provider and together they hope to resolve this in the shortest possible time.

Your patience and understanding in the matter is appreciated at this time.

Host Africa Support

Good day

We are currently experiencing a technical issue with our live chat system, which is temporarily unavailable.

Our team is actively investigating the matter and working to restore the service as quickly as possible.

In the meantime, we kindly ask that you log a support ticket for any assistance you may need.

We sincerely apologize for the inconvenience and appreciate your patience.

Kind regards,
HostAfrica Support Team

Dear Valued Customers

Please note that we are aware of an issue with accounts hosted on DA7.HOST_WW.NET where there is intermittent email delivery from Gmail accounts.
We are actively working to have this resolved in the shortest possible time.

We appreciate your patience and understanding in the matter at this time.

Host Africa Support

UPDATE 2025-07-28
NB: Server Restart of Mail Services scheduled for 09:30 today - 28 July 2025.

In order to proceed in rectifying the mail issues on this server the team need to restart the email services.

We expect a short period of downtime on the mail server but this should be up again within 30 minutes of the restart.

Thank you for your continued patience in the matter.


UPDATE 2025-07-30
We appreciate your continued patience.
The engineers have identified the root cause of this issue and implemented mitigation for the issue on hand.
Testing and Monitoring is still underway as we continue to attend to the matter.

Mails at this time are resolving more consistently

We are aware that our Gmail users are not receiving their 2FA pins in their mail.
Our sysadmins are attending to the issue.

Dear Valued Customers,

Please note that we have identified a hardware-related issue on the server wp9.host-ww.net which requires urgent attention.

As a result, a scheduled maintenance window has been planned for this evening, 7:00 PM to 10:00 PM (SAST), during which the server will be powered down to carry out the necessary disk repairs.

Service Impact:
A temporary outage is expected during this period. We will make every effort to minimise downtime and restore all services as quickly as possible.

We anticipate full recovery by 11:00 PM this evening. Any updates or changes to this timeline will be communicated on this notice.

Maintenance completed successfully and server back online by 19:42 (SAST)
Most services have resumed normal operations.

Thank you for your understanding and patience at this time.

Dear Valued Clients

Please be advised that our telephone service provider is currently experiencing a technical outage.

The issue has been reported and is being addressed as a priority by their support team.

As a result, you may experience difficulty reaching us via phone. We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience while we await a resolution.

In the meantime, please feel free to contact us via email support@hostafrica.com or live chat for any urgent matters.

Kind regards,
The Hostafrica Team

Dear Valued Clients

Please be advised that our telephone service provider is currently experiencing a technical outage.

The issue has been reported and is being addressed as a priority by their support team.

As a result, you may experience difficulty reaching us via phone. We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience while we await a resolution.

In the meantime, please feel free to contact us via email support@hostafrica.com or live chat for any urgent matters.

Kind regards,
The Hostafrica Team

Dear Valued Client

We will be restarting ls19.host-ww.net to apply important updates. We do apologize for any inconvenience caused.

Regards

Support

Dear Valued Customers

We are currently experiencing very slow speeds in accessing the client area.
Our engineers are in the process of restoring optimal connectivity and rectifying the issue.

Client area response times and Our Teams' reply times are hindered by the outage. Slightly higher than usual response times should be expected.

We appreciate your patience as we work to restore this as soon as possible.

Host Africa Support

Dear Valued Clients

Please be advise that there is an intermittent issue affecting site and database access hosted on ls7.host-ww.net
Our team are currently working to resolve the issue in the shortest possible time.

We appreciate your patience and understanding as we work hard to have this matter resolved.

Dear Valued Clients

Please note that we are aware of an outage affecting mail being sent from multiple servers.
The issue is under urgent investigation and we hope to have a resolution in the shortest possible time.

We thank your patience and understanding at this time.

Dear Valued Customers,

We are aware of an issue affecting outgoing email.
Currently users are receiving a bounce-back on mails with error similar to:

"550-IMAP/POP3 server before sending your message."

Please be advised that our engineers are in the process of resolving the issue and hope to have a resolution as soon as possible.

Dear Valued Clients,

We are currently experiencing a high volume of support requests, which may lead to delayed responses to your chats and tickets today.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding as our team works diligently to assist everyone as quickly as possible.

Thank you for your continued support.

Dear Customers,

We are aware of an issue affecting domains on da7.host-ww.net that are currently not resolving.
Our engineers are attending presently, and we hope to have this resolved in the shortest possible time.

We appreciate your patience and understanding in this matter at this time.

Host Africa Support

#UPDATE: Our seniors are still investigating the issue.

Dear Customers,

We are aware of an issue affecting domains on da7.host-ww.net that are currently not resolving.
Our engineers are attending presently and we hope to have this resolved in the shortest possible time.

We appreciate your patience and understanding in the matter at this time.

Host Africa Support

Dear Valued Clients,

We are currently facing an issue with the PD131 host.

As a result, all virtual machines hosted on this node are temporarily inaccessible. Our system engineering team is actively investigating the matter and working to resolve it as quickly as possible.

We apologise for the inconvenience and appreciate your patience and understanding.

Kind regards,
Host Africa Support

Dear Valued Clients,

We are currently facing an issue with the PD131 host.

As a result, all virtual machines hosted on this node are temporarily inaccessible. Our system engineering team is actively investigating the matter and working to resolve it as quickly as possible.

We apologise for the inconvenience and appreciate your patience and understanding.

Kind regards,
Host Africa Support

Dear Valued Client

We are working on resolving the network issue on wp6.host-ww.net. We apologize for any inconvenience.

Regards

Support

Dear Valued Clients,

We are aware of an incident affecting mail services on one of our servers: DA6.HOST-WW.NET

The issue has been identified and our engineers are attending urgently to get the services restored.

We apologise for the inconvenience in the matter and appreciate your patience whilst we continue to attend.

Dear Valued Clients,

We are aware of an incident affecting connectivity to our container servers.
The issue has been identified and our engineers are attending urgently to get the services restored.

We apologise for the inconvenience in the matter and appreciate your patience whilst we continue to attend.


UPDATE: 2025/05/14 :13:05

Please note that connectivity has been restored after the virtualisation host crash and that the containers are now starting up again.
The issue continues to be monitored

Dear Valued Client

We are aware of an outage affecting Ghana based VPS's and are working hard to resolve this identified issue as soon as possible.
We appreciate your patience and understanding at this time.

We have encountered intermittent network connectivity issues with our websites and client area.
Our admins are attending to the issue, and it should be resolved shortly.

Dear Customers,

We are aware of an issue affecting certain domains on cp28-za1.host-ww.net that are currently not resolving.
Our engineers are attending presently and we hope to have this resolved in the shortest possible time.

We appreciate your patience and understanding in the matter at this time.

Host Africa Support

Good day,

We are currently experiencing an EXIM error on CPR52.HOST-WW.NET
Emails are returning undelivered with errors.

Our technicians are actively working to resolve this matter and updates will be posted once there is additional feedback.

We appreciate your patience and understanding at this time.

UPDATE: 2025/03/18 13:49
The error with the emails sending from the cpr52.host-ww.net server is resolved and mails should start to send out again without errors.

Good Day,

We are aware of an issue that is affecting outbound emails across multiple servers.
Mails are failing verification and bouncing back to the senders with a 550 Error.

Our technicians are currently investigating and hope to have the issue resolved in as short a time as possible.

We appreciate your understanding and patience at this time.


UPDATE: 2025/03/13 14:20 SAST

At this time email services seem to be operating again as normal and mails are successfully being verified.
We continue to monitor the situation to ensure it is fully resolved.

Dear Valued Customer,

We are currently experiencing an issue with Acronis ZA01, which is currently down. Our senior engineers are actively investigating the issue to restore services as a priority.

Affected Service: Acronis Online Backup

We appreciate your patience and will provide updates as soon as more information becomes available.

Regards,
Host Africa Support

Dear Valued Client,

We have identified that the issue with the Tawk chat service originates from Tawk's side.

Their development team is actively working on resolving it.

While this is being addressed, we encourage you to contact us through our ticketing system for any assistance you may need.

Submit a Ticket: https://my.hostafrica.com/submitticket.php?step=2&deptid=2

We appreciate your patience and understanding.

We have been made aware of an issue preventing some websites from loading correctly on the server.
Our system administrators are currently attending.

Dear Valued Clients,

We are aware of a delay in Payfast payments being automatically allocated to invoices.
Payfast is aware of the issue and are investigating to resolve it as soon as possible.

We appreciate your patience and understanding in the meantime.

Dear Valued Clients,

We are experiencing issues on some servers where DNS is not resolving on our nameservers.

Our team are attending and this page will be updated with any additional feedback once there is progress.

We apologise for any inconvenience caused.


---------------------------------------

Update: 

We have found the cause of the issue and we are busy attending to it and fixing the DNS zones affected 

We thank you for your continued patience on this matter while we solve this problem 

One of our host nodes has encountered an issue that is causing performance degradation to some of our client's servers.
Our system admins are actively working on resolving the issue and bringing performance up to optimal levels.
We apologize for any inconvenience caused.

We are currently experiencing an issue with the registration of TLD domains such as .com, .org, and others.

The matter has been escalated to the registrar, who is actively investigating the root cause on their side.

We apologize for any inconvenience caused and thank you for your understanding.

Dear valued customers

We are currently experiencing an issue with ns1.host-ww.net and ns2.host-ww.net

This will cause domains on the nameserver not to load.

Please note that our technicians are currently working to resolve the issue in as short a time as possible.

We do  apologize for any inconvenience caused

UPDATE: 
Services on ns1.host-ww.net and ns2.host-ww.net have begun stabilising.

We have an issue which may affect clients from Web4Africa as there is an issue with our IPT.
Some networks are not reachable at the moment.

Our technicians are attending to the matter and hope to have this resolved as soon as possible.

We appreciate your patience and understanding at this time.

We are currently experiencing an issue with Apache on server cp29-za1.host-ww.net that may cause domains not to load.

Our technicians are currently working to resolve it.

We do  apologize for any inconvenience caused.

Good day,

Dear valued customers

We are currently experiencing an issue with ns1.host-ww.net and ns2.host-ww.net

This will cause domains on the nameserver not to load.

Please note that our technicians are currently working to resolve the issue in as short a time as possible.

We do  apologize for any inconvenience caused

Good day,

Dear valued customers

We are currently experiencing an issue with ns1.host-ww.net and ns2.host-ww.net

This will cause domains on the nameserver not to load.

Please note that our technicians are currently working to resolve the issue in as short a time as possible.

We do  apologize for any inconvenience caused

Good day,

Dear valued customers

We are currently experiencing an issue with ns1.host-ww.net and ns2.host-ww.net

This will cause domains on the nameserver not to load.

Please note that our technicians are currently working to resolve the issue in as short a time as possible.

We do  apologize for any inconvenience caused

Dear Valued Customer,

We are currently experiencing an issue with the tunnel affecting the 160.119.248.0/24 IP range.

As a result, migrated virtual machines (VMs) utilizing this IP range may encounter connectivity issues. Additionally, the following shared hosting servers may experience intermittent connectivity:

• cp32.host-ww.net
• cp33.host-ww.net
• dk6.host-ww.net
• dk7.host-ww.net
• eac2.host-ww.net
• eac5.host-ww.net
• em1.host-ww.net

We apologize for any inconvenience caused and appreciate your understanding as we work to resolve the issue.

Should you have any concerns or require further assistance, please don’t hesitate to contact our support team.

Thank you for your patience.
Host Africa Support Team

Dear Customer

Please be informed that the Nigeria Inter-Bank Settlement System (NIBBS) is currently experiencing a downtime that has affected the processing of transfers.

This is however being worked on and all transfers will be processed successfully once the central system is back up. Unfortunately, we currently do not have a timeline for this

Kind Regards

Dear Valued Clients

We are currently experiencing issues with the VZ01 host.

As a result, all VPS on this host are temporarily unreachable.

Our system engineering team is actively investigating the problem, and we will share updates as soon as possible.

We sincerely apologize for any inconvenience this may cause.

Kind Regards,

Host Africa Support

Dear Valued Client

We will be restarting divineonline1-za1 due to server errors.

We do apologize for any inconvenience caused.

Kind regards,

Support.

Dear Valued Customers,

We are currently experiencing a potential DDoS attack impacting web hosting services, including email and websites.

Our senior team is addressing the issue as a top priority.

Affected Services:

• cPanel hosting servers
• Domains using ns1.host-ww.net and ns2.host-ww.net nameservers may face email or website interruptions.

We sincerely appreciate your patience as we work to resolve this matter swiftly.

Kind Regards

HOST AFRICA SUPPORT

Dear Valued Customer

Kindly be advised that we have seen a domain that is misspelled trying to spoof our clients using the following email address:

billing@hosafrica.co.za

We also see there are some other email accounts, please rather login to your client area at hostafrica.com and view any invoices from there

Please ensure not to click on any links or open any attachments received from this email address

We will only communicate from our official email address or domain name hostafrica.co.za or hostafrica.com

Kind Regards

Dear Valued Customer,

We are performing a network maintenance to improve network stability for the following servers.

eac5
dk6
dk7
eac2
eac6
em1
cp33
cp32

Sunday - 6 PM -> 8 PM

Kind Regards

Maintenance has been scheduled on our network which will affect the following servers during tonight.
eac5
dk6
dk7
eac2
eac6
em1
cp33
cp32

There will be a short interruption to services during this time.


Kind Regards

**HOSTAFRICA**
*Your Partner in Hosting*

Good day,

Please note that some of our systems will undergo emergency maintenance. We apologize for any inconvenience this may cause.

Affected Servers:

eac5.host-ww.net

dk6.host-ww.net

dk7.host-ww.net

eac2.host-ww.net

eac6.host-ww.net

em1.host-ww.net

cp33.host-ww.net

cp32.host-ww.net

Time: 09:20 SAST

Kind regards.

We are experiencing conectivity issues with our nameservers ns1.host-ww.net and ns2.host-ww.net
Some domains may have difficulty resolving the servers.
Our technicians are actively working on resolving the issue.

Good day

We regret to inform you that our team must perform an emergency reboot of Node VZ01. As a result, VPSs on this host node may experience disruptions.

We sincerely apologize for any inconvenience this may cause and appreciate your patience.

ETA 30min

HOSTAFRICA SUPPORT

Good day

Payfast is currently investigating the 3D Secure issue and is actively working toward a resolution.Unfortunately, they are unable to provide an estimated time for completion.In the meantime, we recommend using an alternative payment method which can be viewed at https://hostafrica.co.za/how-to-pay/

We do apologize for any inconveniences caused

We have encountered an issue on one of our nodes which may interrupt some clients' services.
Our sysadmins are working on restoring the system.

There is emergency maintenance being performed on server cp32
Some users may encounter disruption to their services.

Good Day

We will be restarting cp31.host-ww.net to apply urgent updates.

We do apologize for any inconvenience caused.

Thank you.

Hostafrica

Dear Valued Customer,

We are performing a network maintenance to improve network stability for the server

We apologize for any inconvenience caused and will update you on the matter once the maintenance has been completed

Kind Regards

Dear Valued Customer,

We are performing a network maintenance to improve network stability for the server

We apologize for any inconvenience caused and will update you on the matter once the maintenance has been completed

Kind Regards

Dear Valued Client,

We are currently experiencing issues with the webmail service on eac2.host-ww.net and thirtyone.geonta.com.

Our senior system engineers are actively investigating the matter, and we will provide updates as soon as possible.

Good day,

We are aware that there may be some sites on plesk01.netmask.host that are not currently loading.
Our technicians are actively attending to the matter.

We apologise for any inconvenience that may be caused in this issue.

Host Africa Support

We have encountered an issue on our Container host which will impact the services of clients with container VPS servers.

Good day

Payfast has reported a problem with Absa, Investec and Tyme payments.

They are actively working on resolving the issue but, unfortunately, do not have an estimated time for resolution.

In the meantime, using a different card or an alternative payment method is recommended.

The Host Africa ZAR payment methods can be viewed at https://hostafrica.co.za/how-to-pay/

Kind Regards

Update:

ABSA EFT payments has been resolved. Payfast is investigating the processing issue with, Investec and Tyme payments.

They are actively working on resolving the issue but, unfortunately, do not have an estimated time for resolution.

In the meantime, using a different card or an alternative payment method is recommended.

The Host Africa ZAR payment methods can be viewed at https://hostafrica.co.za/how-to-pay/

Good day,

We are currently experiencing an issue with ns2.host-ww.net

This will cause domains on the nameserver not to load.
Please note that our technicians are currently working to resolve the issue in as short a time as possible.

We apologise for any inconvenience caused

Previous Web4Africa clients who are located in Kenya may encounter disruption to their services due to network issues in the area.

Good day

Payfast has reported a delay in completing Scan to Pay transactions.

They are actively working on resolving the issue but, unfortunately, do not have an estimated time for resolution.

In the meantime, we recommend using an alternative payment method through Payfast.

Kind Regards

Good day,

Please be advised that there is maintenance on the Web4Africa VM control panel system. We do apologize for any inconveniences caused by this.

Affects: Web4Africa Virtual Machine GUI
Date: 2024/09/30

Please do let us know if there are any issues after the maintenance has been completed

Kind Regards

There is maintenance currently being performed on da9 so the server will be taken offline for a few minutes.
The sysadmins are working to complete the task as soon as possible.
Some clients may experience an interruption to their services.

Good day,

Please be advised that there will be scheduled maintenance on some of our Systems, we do apologize for any inconveniences caused by this

Affects: Web4Africa ADC Midrand
Time: 18:00 SAST
Duration: 10 Minutes
Date: 2024/09/17

Please do let us know if there are any issues after the maintenance has been completed

Kind Regards

Dear Valued Customer

We are currently experiencing an issue with cp37.host-ww.net and rc2.host-ww.net. Our system engineers are attending to this.

We do apologize for any inconvenience caused during this time.

Regards

HOSTAFRICA Support

Dear Valued Customer

We are currently experiencing an issue with wp24.host-ww.net. Our system engineers are attending to this.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customer

We are currently experiencing an issue with wp17.host-ww.net. Our system engineers are attending to this.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customer

We are currently experiencing an issue with wp17.host-ww.net. Our system engineers are attending to this.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

There is maintenance currently being performed on cp32.
The sysadmins are working to complete the task as soon as possible.
Some clients may experience an interruption to their services.

Good day,

We have experienced an unplanned issue on our infrastructure.

We are busy working on it an the ETA is 15 minutes.

I do apologize for any inconvenience caused by this matter.

Please note that any support ticket will also not function within this time.

Kindly reach out to us on live chat

UPDATE:

You are able to reach us on tickets now and all services are busy starting up again.

Please do let us know if you are experiencing any issues

Kind Regards

Dear Valued Client

We are currently experiencing an issue with wp9.host-ww.net

Our senior system engineers are currently investigating the issue. Updates will be provided shortly

Thank you for your patience.

Good Day,

Please know that Payfast is experience an issue affecting 3D Secure for card payments.

Please view the status at https://status.payfast.io/incidents/dwfb8kb03966

Alternative payments methods can be viewed below:https://www.hostafrica.com/how-to-pay/

https://hostafrica.co.za/how-to-pay/

Kind Regards

y==test

test

Dear valued customers

We need to restart da5, ls8 and ls7 to apply important updates.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA support

Dear Valued Customers

Acronis data center maintenance is ongoing and will be completed on 27 July 2024 at midnight.

During this period some of your backups may fail.

Regards

Support

Dear Valued Client

We are currently experiencing a MYSQL issue on wp24.host-ww.net.

Our senior system engineers are currently investigating the issue. Updates will be provided shortly

Thank you for your patience.

Good day,

We are doing maintenance on CP35 and downtime to be expected is about 10 mins

We do apologize for any inconvenience caused

Kind Regards

Dear Valued Client

We are currently experiencing an issue with server  DA5.host-ww.net

Our senior system engineers are currently investigating the issue. Updates will be provided shortly

Thank you for your patience.

Server maintenance will be performed on DA5 this evening 18-05-2024

We expect to be complete by 7PM and thank you for your patience and understanding.

Our DC has encountered some network connectivity issues which will impact the services of our clients.
Out DC technicians are on their way to attend and resolve the issue.

Good day,

We are performing routine maintenance on the DA5 and DA6 servers

The servers will be online shortly

We do apologize for any inconvenience

Kind Regards
Russell

Dear Valued Client

We are currently experiencing an issue with Node eac6.host-ww.net

Our senior system engineers are currently investigating the issue. Updates will be provided shortly

Thank you for your patience.

Dear Valued Customers

We will restart DA5.HOST-WW.NET the estimated downtime will be about 5-10 minutes.

We do apologize for the inconvenience caused.


Regards
Host Africa Support

Good day

We will be restarting wp10.host-ww.net and rc1.host-ww.net shortly.

We do apologize for any inconvenience caused.

HOSTAFRICA Support

Dear Valued Client

We are currently experiencing an issue with Node wp14.host-ww.net

Our senior system engineers are currently investigating the issue. Updates will be provided shortly

Thank you for your patience.

Dear Valued Client

The issue with Node wp14.host-ww.net

Thank you for your patience.

Dear Valued Client

We are currently experiencing an issue with Node eac2.host-ww.net 

Our senior system engineers are currently investigating the issue. Updates will be provided shortly

Thank you for your patience.

Dear Valued Client

The  issue with Node eac2.host-ww.net has been resolved

Thank you for your patience.

Dear Valued Client

We are currently experiencing an issue with Node cp33.host-ww.net 

Our senior system engineers are currently investigating the issue. Updates will be provided shortly

Thank you for your patience.

Dear Valued Client

The issue with Node cp33.host-ww.net has been resolved.

Thank you for your patience.

Update 06/06/2024 11:03

Please note we will restart the server to process important updates.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

******************************************************

There is maintenance being performed on the server.
Some clients may encounter a disruption to their services.

Dear Valued Client

We are currently experiencing an issue with Node pd139.host-ww.net

Our senior system engineers are currently investigating the issue. Updates will be provided shortly

Thank you for your patience.

Regards
HOST AFRICA SUPPORT

#UPDATE  - The issue has been resolved, and all VMs are back online.

Good day,

We do apologize for the inconvenience

We are experiencing an outage with our Live chat

We are busy working on fixing the issue and thank you for your patience on this matter

If you need urgent support, please contact us on our ticketing system using support@hostafrica.com or via your client area.


Kind Regards

The server wp26 will be restarted to finalise maintenance on the server.
There will be a short interruption to clients hosted in this environment.

Good day,

There is an issue on the VZ01 node, we are busy working on the problem and apologize for any inconvenience caused in this matter

We thank you for your patience on this

Update: 

The root cause of the issue has been investigated and attended to, we apologize for any inconvenience that was caused.

Kind Regards
Russell

Dear Valued Clients

We are currently experiencing an issue with our Acronis backups across all cPanel servers, both Shared and Managed. This problem is impacting customer access to and use of their Acronis products.

Our senior system engineers are actively working to resolve this issue with urgency. 

We apologize for any inconvenience caused. Thank you for your patience.

HOSTAFRICA SUPPORT

Good day,

We are experiencing some network issues specifically on the IP range:

102.218.213.0/24

We apologize for the inconvenience and we are busy working on this

Feedback will be provided as soon as possible

Kind Regards

Good day

We're encountering a network problem on the 102.218.213.0 network which will impact clients with Dedicated servers in the 102.218.213.0/24 range.

Our team is actively investigating this issue, and we will provide you with updates as they become available.

Thank you for your patience

Kind regards

HostAfrica

Dear Valued Customers

We will be restarting cp36.host-ww.net as it is experiencing some issues.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customers

We are currently experiencing an issue with our cpr44-za1.host-ww.net server. As of now:

• WHM and cPanel are not reachable.

Our technical team is actively investigating the situation, and we apologize for any inconvenience this may cause.

We appreciate your patience as we work to resolve this promptly.

Regards

HOSTAFRICA Support

Dear Client

We are currently experiencing an issue with our CMS 5 server. As of now:

• WHM and cPanel are not reachable.
• SSH access is also unavailable.

Our technical team is actively investigating the situation, and we apologize for any inconvenience this may cause. We appreciate your patience as we work to resolve this promptly.

Regards
HostAfrica Support

Dear Client

We are currently experiencing an issue with our CMS 5 server. As of now:

• WHM and cPanel are not reachable.
• SSH access is also unavailable.

Our technical team is actively investigating the situation, and we apologize for any inconvenience this may cause. We appreciate your patience as we work to resolve this promptly.

Regards
HostAfrica Support

Dear Valued Clients

We experienced a Distributed Denial of Service (DDoS) attack, which temporarily impacted our system's availability and caused login issues for our clients' login portal.

Our system engineering team promptly responded to the situation and successfully mitigated the DDoS attack. 

We apologize for the inconvenience caused to you in this regard.

Regards

HOSTAFRICA SUPPORT TEAM

Dear Valued Customers

We will shortly start with emergency maintenance on the database system on wp3.host-ww.net. Your websites might briefly show a database connection error while this is ongoing.

We do apologize for any inconvenience caused.

Dear Valued Customer 

We are performing emergency maintenance on wp2-za1.host-ww.net to resolve a database issue.

Reason: Database issue

Expected downtime: 5-10 minutes

Impact: Websites that use a database will be down during maintenance.

We apologize for the inconvenience that this may cause.

Dear Valued Customer 

Please be advised that there will be a planned downtime on the below host nodes. 

vz03.host-ww.net

vz04.host-ww.net

vz05.host-ww.net

If your VPS is on above mentioned nodes, it will be unavailable during the downtime. Please see the details below:

Date: 16 December 2023 

Period: 14:00 - 16:00 SAST 

Impact: Expected downtime of appr. 30 min including a restart of the VPS.

Reason: General Maintenace

Attending: Hostafrica Engineers

We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical hosts are as stable as possible. 

Please inform Host Africa  Support – support@hostafrica.co.za of any concerns. 

Thank you for your understanding

HOST AFRICA Support

Dear Valued Client

We are currently experiencing an issue with the host node: vz04.host-ww.net.

The issue has been escalated to our senior engineers and is currently being investigated.

We will provide an update on the matter shortly.

Dear Valued Customers

Kindly note that emergency maintenance is being performed on the database system on cp31.host-ww.net  Your websites might briefly show a database connection error while this is ongoing.

We thank you for your patience and understanding! 

HOSTAFRICA 

Dear Valued Client

We are currently experiencing an issue with the host node: vz04.host-ww.net.

The issue has been escalated to our senior engineers and is currently being investigated.

We will provide an update on the matter shortly.

Regards

Support Team

HostAfrica

Dear Valued Customers

We will shortly start with emergency maintenance on the database system on wp2-za1.host-ww.net  Your websites might briefly show a database connection error while this is ongoing.

We thank you for your patience and understanding! 

HOSTAFRICA 

Good day

Kindly note that emergency maintenance is being performed on cpr50-za1.host-ww.net in order to restore services as soon as possible.

We thank you for your patience and understanding! 

Good day

Kindly note that emergency maintenance is being performed on cpr47-za1.host-ww.net in order to restore services as soon as possible.

We thank you for your patience and understanding! 

Good day

Kindly note the following servers will have maintenance completed this evening at 18:00 and should last no more than 1 hour

cpr42-za1.host-ww.net

cpr43-za1.host-ww.net

cpr44-za1.host-ww.net

cpr45-za1.host-ww.net

cpr46-za1.host-ww.net

cpr47-za1.host-ww.net

cpr48-za1.host-ww.net

cpr49-za1.host-ww.net

cpr50-za1.host-ww.net

cpr51-za1.host-ww.net

cpr52.host-ww.net

cpr54.host-ww.net

Our team will be upgrading MariaDB version, and the default PHP version to 8.1

Kindly note that you can still use older versions of PHP, and this can be set via your cPanel.

Please reach out to our support team if you require any further information or assistance!

We thank you for your patience and understanding! 

HOSTAFRICA 

Good day

Kindly note that emergency maintenance is being performed on cpr50-za1.host-ww.net in order to restore services as soon as possible.

We thank you for your patience and understanding! 

HOSTAFRICA 

Good day

Kindly note the following servers will have maintenance completed this evening at 18:00 and should last no more than 1 hour

cp27-za1.host-ww.net

cp28-za1.host-ww.net

cp29-za1.host-ww.net

cp31.host-ww.net

cp32.host-ww.net

cp33.host-ww.net

cp35.host-ww.net

cp36.host-ww.net

cp37.host-ww.net

cp38.host-ww.net

cp39-za1.host-ww.net

cp41-za1.host-ww.net

Our team will be upgrading MariaDB version, and the default PHP version to 8.1

Kindly note that you can still use older versions of PHP, and this can be set via your cPanel.

Please reach out to our support team if you require any further information or assistance!

We thank you for your patience and understanding! 

HOSTAFRICA 

Good day

Kindly note The PayFast website is currently unavailable, this is having a knock-on effect on transactions being unable to be processed.

They are aware of the issue, and this is being worked on

Thank you for your Patience

HOSTAFRICA

Dear Valued Customers

We are performing maintenance on cpr45.host-ww.net. During this time intermittent database connectivity issues might arise. We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customers

We are aware that cpr51-za1.host-ww.net is currently not accessible. Our system engineers are investigating this.

We do apologize for any inconvenience caused.

HOSTAFRICA Support

Dear Valued Customers

We need to process  maintenance on ops-ample.host-ww.net

Expected downtime - 30 minutes

We do apologize for any inconvenience caused.

Regards HOSTAFRICA Support

Dear Valued Customers

We will shortly start with emergency maintenance on the database system on wp17.host-ww.net. Your websites might briefly show a database connection error while this is ongoing.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Good day

Kindly note that Payfast is currently experiencing issues with their payment system, their team is aware of this and working on fixing it

We do thank you for your patience.

HOSTAFRICA

Dear Valued Customers

We need to process an emergency reboot of cpr54.host-ww.net to resolve a disk-related issue.

Expected downtime - 10-20 minutes

We do apologize for any inconvenience caused.

Regards HOSTAFRICA Support

Dear Valued Customers

WP17 maintenance: Server will be offline from 10 pm expected downtime of approximately 3h network

Good Day

Due to unforeseen circumstances, we have to reboot our servers: cp33 and wp14

We do apologize for any inconvenience caused.

Thank you.

Hostafrica

Good Day

We are aware of degraded network performance affecting our international clients, as we are experiencing INTERNATIONAL package losses over several of our uplink providers.

The issue is caused by WACS  - The West African Cable System (WACS) and the South Atlantic 3 (SAT–3) undersea cables have experienced breaks impacting connectivity to South Africa.

Thank you for your patience and understanding, we trust this will be resolved soon.

Good day

Emergency maintenance is being performed on server cpr52

We hope to restore services in full soon.

Apologies for any inconvenience caused.

Regards
Host Africa Support

Our backups.hostafrica.co.za portal is currently intermittent.
Our sysadmins are busy attending to the issue.

The node PD135 needs to be rebooted due to emergency maintenance.
Some servers on the node will be affected by the reboot.

Dear Valued Customer

Please note that we experienced unexpected downtime on the PD105 and PD106 host nodes.

Your server might be offline while this is being investigated.

We do apologize for any inconvenience caused.

HOSTAFRICA

----------------------------------------------------------------------------------------------------------------

Update : 

Nodes are now back online, and your services should now be back online and working

HOSTAFRICA

Time: 06:45 - 07:20 SAST

Root cause: HOST CRASH due to I/O error

Affected services: cpr27, cp48, and other client's VMs on node PD131

Resolution: The host had to get rebooted. All VMs crashed and had to get rebooted to

Status: Resolved, Servers are booting

Good day,

We are currently doing emergency maintenance on wp8.host-w.net, sites with Databases might show an error connecting to the database temporarily until maintenance is complete.

Kind Regards

Good day,

We are aware of the softaculous license issue and we are busy working on this. Feedback will be provided as soon as it has been resolved.

Current servers affected:

cpr44 and cp35

We apologize for the inconvenience and appreciate your patience on this matter

Kind Regards

Good day

We are experiencing an issue on WP7 that is affecting the DNS zone Manager

Clients will experience issues with creating new accounts and editing DNS zones

We do apologize for this and our team is working with cPanel team to correct the issue.

Kind Regards

HOSTAFRICA

Good day

We are aware of issues accessing wp7 server.

Our WebOps team are currently investigating with urgency.

We apologize for any inconvenience caused.

Good day

Emergency maintenance is being performed on server WP10
The server will be rebooted in the next 30 min.

Regards
Host Africa Support

Good day,
Kindly take note of the following server maintenance:
To resolve an intermittent software issue, we will perform server EMERGENCY maintenance TODAY.
System: Webhosting cp36.host-ww.net
Monday, 19th June 2023, from 21:00 SAST - 02:00 SAST
Websites and Emails will be down during the maintenance.
Thank you for your understanding and patience.
HOSTAFRICA

Good day,

Kindly take note of the following server maintenance:

To resolve an intermittent software issue, we will perform a server EMERGENCY maintenance TODAY.

System: Webhosting wp17.host-ww.net

Sunday, 18th June 2023, from 21:00 SAST - 01:00 SAST

Websites and Emails will be down during the maintenance

Thank you for your understanding and patience.

HOSTAFRICA

Good day,

Kindly take note of the following server maintenance:

To resolve an intermittent software issue, we will perform a server EMERGENCY maintenance TODAY.

System: Webhosting wp15.host-ww.net

Saturday, 17th June 2023, from 21:00 SAST - 04:00 SAST

Websites and Emails will be down during the maintenance.

Thank you for your understanding and patience.

HOSTAFRICA

Good day

We are aware of the degraded performance on server WP15.
Our sysadmins are busy investigating the issue.
Some services might be interrupted during this time.

Dear Valued Client

We are aware of a potential network issue at the moment. This is a potential DDOS attack.

We are investigating the issue and we will provide an update as soon as possible.

Regards

HostAfrica Support

Good day,

Kindly take note of the following server maintenance:

To resolve an intermittent software issue, we will perform a server EMERGENCY maintenance TODAY.

System: Webhosting wp7.host-ww.net

Monday, 12th June 2023, from 20:00 SAST - 24:00 SAST

Websites and Emails will be down during the maintenance.

Thank you for your understanding and patience.

HOSTAFRICA

Dear Valued Customer

Please note that we experienced an unexpected downtime on the PD133 host node.

We still experiencing a system issue on PD133.

We will migrate VMs to other Host Systems

This process might take a while depending on the disk size of the VM

The VMs might be offline during this process

Host Africa Support

The services on the server will be temporarily intermittent as emergency maintenance is being performed.
We apologize for any inconvenience this may cause.

Dear Valued Customers

We will be restarting http://cp28-za1.host-ww.net/ the estimated downtime will be about 5-10 minutes.

We do apologize for the inconvenience caused.

Good day

Payfast has reported Standard Bank EFT payments are currently unavailable.
If you are unable to pay via Payfast from a Standard Bank account the alternative payment methods are bank transfer and Paypal.

Good day

Update - Attention Capitec Customers

Please be advised that instant EFT is temporarily unavailable on Payfast as a payment method. Kindly opt to pay using an alternative payment method.

Apr 06, 2023 - 17:17 SAST

Once Payfast provides feedback an update will be posted.

Dear Valued Customers

We will be restarting cp28-za1.host-ww.net the estimated downtime will be about 5-10 minutes.

We do apologize for the inconvenience caused.

Good day

Our system mail server is currently encountering problems, causing delays in support ticket responses and password reset emails.

Our sysadmins are actively addressing the issue.

Good day

Our system mail server is currently encountering problems, causing delays in support ticket responses and password reset emails.

Our sysadmins are actively addressing the issue.

Dear Client

We are experiencing an issue on the server that is affecting emails, websites, and databases.

This is actively being worked on and we apologize for the inconvenience caused

Kind Regards

Support

Good day,

We are currently performing emergency maintenance on cp38.host-ww.net, sites with Databases might show an error connecting to the database temporarily until maintenance is complete.

We apologize for the inconvenience.

Kind Regards

HOSTAFRICA

Good day,

We are currently doing emergency maintenance on eac.host-w.net, sites with Databases might show an error connecting to the database temporarily until maintenance is complete.

Kind Regards

Good day

We will be rebooting cp36.host-ww.net to resolve a critical issue. The expected downtime would be 5-10 minutes.

We do apologize for any inconvenience caused.

Good day

We are aware of issues accessing resources on our cpr48 server.

Our WebOps team are currently investigating with urgency.

We apologize for any inconvenience caused.

Good day

Due to unforeseen circumstances, we have to reboot the server: host.redcactus.co.za

We do apologize for any inconvenience caused

Thank you

Hostafrica

Good day

Due to unforeseen circumstances, we have to reboot the server: host.redcactus.co.za

We do apologize for any inconvenience caused

Thank you

Hostafrica

Good Day

Due to unforeseen circumstances we have to reboot our servers: cp36 and cp38

We do apologize for any inconvenience caused.

Thank you.

Hostafrica

Please note server cpr51 will be restarted due to maintenance.
Clients hosted on the server might have a brief interruption of services.

Please note server CPR39 will be rebooted shortly due to maintenance.
Some clients might experience a brief interruption to services.

Please be informed that the following server will undergo maintenance and will require a reboot.
As a result, some clients may experience intermittent services.
We sincerely apologize for any inconvenience caused.

Dear Valued Customers

We will be restarting WP to perform some optimizations, we will provide you with an update shortly.

We do apologize for the inconvenience caused.

Dear Valued Customers

We will be restarting WP to perform some optimizations, we will provide you with an update shortly.

We do apologize for the inconvenience caused.

Dear Valued Clients

We are having intermittent issues with our network.

Our system engineering team is busy investigating the issue, updates will be provided shortly.

Kind Regards,

Host Africa Support

Good day

There is an issue on of our Rack. We are busy working on it. We apologize for the inconvenience caused by this and will provide updates as soon as possible

Kind Regards

Good day

We are performing emergency maintenance on one of our virtual nodes.
Some degradation of performance may be noted by clients with virtual servers on this node.

Good day

Attention: Emergency maintenance is underway for virtual node PD123.
This will result in a reboot of all servers hosted on the node.
We apologize for any inconvenience this may cause.

Attention valued clients, We experienced a technical issue with our Ampledns.com nameservers. As a result, some domains may have experienced disruptions. We have resolved the issue, but please be aware that it may take some time for the DNS changes to fully propagate. We apologize for any inconvenience this may have caused and appreciate your patience as we work to ensure smooth service.

Good day

Kindly take note of Payfast payment issue

Payfast is aware of the issues relating to completing payments via Payfast and their Development Team is working on resolving it as soon as possible. Alternative payment methods are bank transfer and PayPal

We thank you for your patience and understanding

HOSTAFRICA

Dear Valued Customers

We will be restarting RC2 to perform some optimizations, estimated downtime will be about 5-10 minutes.

Thank you for your patience and understanding

HOSTAFRICA

Dear Valued Customer

In Frankfurt, Germany packet loss is observed. Engineers are working to locate and resolve the root cause.

The update will be provided once more information is available.

Host Africa Support


A fix has been implemented and we are monitoring the results.

Dear valued clients,

We experienced a temporary outage on the server vz05 and the server has been rebooted.

All services will be back online shortly. We apologize for any inconvenience caused.

Hi,

We need to reboot the server plesk01.netmask.host for some emergency maintenance.

We expect the downtime to be at a minimum,

Thank you for your understanding!

HOSTAFRICA

Dear Valued Clients

We are experiencing issues with the server cp33.host-ww.net

The server is being worked on and issues are being corrected.

Kind Regards

HOSTAFRICA 

Xneelo is currently performing an emergency network maintanance on the Redcactus legacy network.

ETA 15min - 1h

During this time clients might expirience connectivity problems to their VPS/Webhaosting and Email services.

Dear Customers,

We would like to make you aware of maintenance that we will perform this weekend.

This will effect some legacy products, for customers we moved from the previous host : Red Cactus.

Servers effected:

• web1.redcactus.co.za
  me1.redcactus.co.za
  redc8-1.redcactus.co.za
  www6.redcactus.co.za
  web4.redcactus.co.za
  mysql1.redcactus.co.za
  mssql1.redcactus.co.za
  web11.redcactus.co.za
  web3.redcactus.co.za
  web1.redcactus.co.za

Maintenance Window: 28/10/2022 to 31/10/2022

Impact: Some downtime will be experienced during the move of the servers to our infrastructure. We will aim to keep client impact to a minimum.

If you have any questions or concerns, please do let us know.

Kind Regards,

HOSTAFRICA

---------------------------------------------------------

UPDATE

Migrations finished:

• web1.redcactus.co.za
• web11.redcactus.co.za
• web4.redcactus.co.za
• mysql1.redcactus.co.za
• web3.redcactus.co.za
• mssql1.redcactus.co.za
•  

Still migrating

• www6.redcactus.co.za
• me1.redcactus.co.za (redc8-1.redcactus.co.za) 

Good day

Kindly take note of the following issued by Xneelo.

To resolve an intermittent network connectivity issue, the Core virtual chassis firmware will be upgraded to the latest stable version at our Samrand Data Centre tonight. The upgrade will ensure the continued stability of your service.

This will unfortunately affect, RC/Lucian and Digiserv clients on their infrastructure

Scheduled times are

Monday, 24 October 2022 from 23:59 - 00:59 SAST

The total expected downtime should not be more than 10 minutes

Thank you

HOSTAFRICA

Good day

Kindly note all RC, Lucian and Digiserv clients that have their content still hosted on legacy Xneelo IPS will experience downtime currently due to an issue xneelo is experiencing

Kindly see the report directly from Xneelo

https://xneelostatus.co.za/notice/13359/

We do apologize for this, they are working on correcting the matter ASAP

Kind regards

HostAfrica

Dear Valued Client

We are currently experiencing a Network issue with formerly Redcactus VPSs.

Our senior system engineers are currently investigating the issue with urgency and we will provide an update shortly.

Hostafrica Support

Good day

We are currently busy with maintenance on server ssd1-de17.dns-guards.com
Clients may experiance intermittent service during this period.
we apologise for any inconvenience.

Network Status upadate

Dear Valued Customers

We will be performing maintenance on our Acronis cluster. This is to update software/security.

Expected downtime - Intermittent connectivity for 1-2 hours

Effects - Backups might fail during this period. The Acronis portal might also give connection issues.

We do apologize for any inconvenience caused.

HostAfrica Support

Test Network Notification

Good day,

Our rc3.host-ww.net server has received some updates and requires a reboot.

We apologize for any inconvenience this may cause.

Dear Valued Client

We are currently experiencing an issue with the Apache service that keeps on failing in the digiserv ssd1 server.

Our senior system engineers are currently investigating the issue with urgency.

Updates will be provided shortly, apologies for the inconvenience caused.

Support@HostAfrica

Dear DigiServ customers,

We are working to import your billing profile to our billing system, This should complete shortly.

Thank you,

HOSTAFRICA

We apologize for the inconvenience, we are currently experiencing some issues with our phone line being down. The issue is being investigated and will be sorted as soon as possible

If you require any urgent assistance please log a ticket with support and we will assist as soon as possible

Thank you for your continued patience on this matter.

Dear client

There is currently unscheduled maintenance being done on server cp35.
ETA of completion will be about 30 min.

We apologize for any inconvenience this might cause.

Good day

Unfortunately due to unforeseen circumstances, we need to reboot the wp6 server,

This should not take long and ETA is about 15 minutes.

Thank you for your patience and understanding

HOSTAFRICA

Good day

Our server cp34.host-ww.net is not responding at this stage, our admins are busy looking into this

This will affect websites and emails on this server.

We do thank you for your patience

Good day,

We are doing some maintenance on RC1 and the approximate downtime is about 10 - 15 minutes

We apologize for any inconveniences this may cause

Kind Regards

Hello,

Please take note that our call center system is being upgraded, this may result in difficulty getting through to our line.

If this is the case - please utilise the live chat on our website or email on support@hostafrica.co.za

Thank you,

HOSTAFRICA

Good day,

We are doing some maintenance on RC1 and the approximate downtime is 10 minutes

We apologize for any inconveniences this may cause

Kind Regards

Hi,

We have been made aware that Softaculous is unavailable - this may effect some auto installs of WordPress.

Regards,

HOSTAFRICA

We're experiencing problems with our VOIP system and are in the progress of changing providers to improve our client experience.

If you need assistance during business hours and you can't reach us by phone, please use our live chat or ticketing system.

We apologise for the inconvenience caused.

Hi,

We will be working on node 122 and 123 from 5PM tonight, VM's on these nodes may experience a brief cut in connectivity during the maintenance window.

Maintenance end: 6PM 04-08-2022

Thank you,

HOSTAFRICA

Dear Valued Customers

We will be restarting WP5 to perform some optimizations, estimated downtime will be about 5-10 minutes.

********************

Update 2

We expect the server to be up and running in the next 5-10 minutes.

We do apologize for the inconvenience caused.

********************

Update 1

The optimizations will take longer than expected. The server should be backup up and running in 15-20 minutes.

ETA - 11:55 SAST

We do apologize for any inconvenience caused.

We are investigating degraded network performance in one of our DC's server racks.

Our network engineers are currently checking to correct this issue.

Dear customers.
We have been made aware of an issue where payments made through our payment gateway Payfast are reporting incorrectly
We are in contact with our payment processor to have this corrected.
During this time you may see a delay in your payment reflecting on your account with us - if this is the case, please contact billing@hostafrica.co.za so escalate the process.
We will update this post with more information as we receive it

Good day

Due to unforeseen circumstances, we have to reboot CP34

This will affect websites and emails but only for a short period +- 10 minutes

Thank You

HOSTAFRICA

Good day

CP34 will be down for +- 30 min - intermittent for emergency maintenance.

EFFECT: Users will not be able to access websites/emails during this time and a reboot will be performed once the maintenance is completed.

We apologize for any inconvenience.


Regards

Hostafrica Support team

Due to unforeseen circumstances maintenance had to be done on the server and a restart of the server is in progress to finalize the changes.
The server will be back online shortly

Good day

Acronis is in the process of performing maintenance on one of its cloud Locations. This seems to be causing connection issues for clients. 
We will keep you updated on the matter and do thank you for your patience

Kind Regards

HOSTAFRICA

#UPDATE

Issue logged with our Software Vendor for further investigation and we are waiting for feedback.

We are currently experiencing database issues on CP30 where mySQL went down causing errors on databases for certain domains. We apologize for the inconvenience and will provide feedback as soon as possible

Dear Valued Customers

We are performing an emergency reboot of dk5.host-ww.net. The server should be accessible again in 5-20 minutes.

We do apologize for any inconvenience caused.

Host Africa Support

Good day

We are aware of the network issues in Sao Paulo DC, our engineers are looking into it.

Components Affected
São Paulo, Brazil - SAO - Cloud Servers, São Paulo, Brazil - SAO - Network

Kind Regards

HOST AFRICA SUPPORT TEAM

Update

The issue is related to the routing problems happening worldwide. São Paulo servers are running, however, the network is not accessible from certain locations. We are working with upstream providers to restore all connections.

Resolved

Network connectivity has been fully restored. If you are still unable to reach your servers then please submit a ticket and our team will double-check your services.

Good day

Kindly note NoVNC and deployment of new dedicated servers will be down for maintenance,

We will update as soon as this is completed

Kind regards

HOSTAFRICA

Good day

We are busy attending to some maintenance on server CPR54.
The services will be interrupted for a short period during this time.
We apologize for the inconvenience.

Good day

Due to an issue with CloudLinux, some clients' websites may be offline.

The issue is currently being investigated and we will provide an update ASAP.

We do thank you for your patience and understanding.

UPDATE

Thanks for your patience, the issue has now been resolved.

Kind Regards

HOSTAFRICA

We are currently busy with emergency maintenance on server CPR53.

We apologize for the inconvenience and will provide more feedback as soon as all services on CPR53 are back online.

UPDATE: Server Unresponsive

Our senior system engineers are busy investigating the issue with urgency, we will provide an update ASAP.

UPDATE: 07:00 26/05/2022

Thank you for your patience - Our senior system engineers are working on restoring the server, the approximate ETA at the moment is 3 hours. We do apologize for the inconvenience caused and

Thank you for your patience throughout this.

UPDATE: 10:25

The server is back online, however, we are experiencing high loads, Kindly note some issues may be experienced during the course of the day, such as slow loading times, timeouts etc. We are in the process of moving all content to a new server. IP's will be retained so no change is required there.

Updates to follow

HOSTAFRICA

Good day

We are in the process of rebooting the cpr52 server.

This will affect clients' emails and websites.

We do apologize for the inconvenience, 

This should only cause a few minutes of downtime

Kind regards

**[HOSTAFRICA](http://www.hostafrica.co.za/)**
*Your Partner in Hosting*

Good day

We are experiencing issues with the server cpr43

Server is being worked on and issues are being corrected

We do thank you for your patience

HOSTAFRICA

Dear Valued Clients

We are investigating a reported outage for server wp5 on Litespeed hosting and will resolve the matter as soon as possible

More updates to follow shortly.

Kind Regards

HOSTAFRICA 

Emergency maintenance on hosting server CP29 will be performed at 18:00
Some services will be disrupted during this process.

Good day

We are currently experiencing an issue with cp29-za1.host-ww.net we are busy investigating this and will provide feedback as soon as possible.

We do apologize for the inconvenience, 

This should only cause a few minutes of downtime

Kind regards

**[HOSTAFRICA](http://www.hostafrica.co.za/)**
*Your Partner in Hosting*

Clients hosted on server cpr45-za1.host-ww.net will encounter issues with sending and receiving mails.
The issue has been escalated to our server admins and they are busy attending.

Update: 29/04/2022

The Site Builder vendor has correct the error and all site builders should load without issue.

-----

Original Report: 28/04/2022

Dear Valued Customer

We are currently experiencing an issue with our Site Builder software on our cPanel servers.

The issue is currently being investigated.

Effect: All clients using the Site builder may not be able to open Site Builder software.

We apologize for any inconvenience caused.

Kind Regards

Hostafrica Support

Good day

Kindly note Payfast is experiencing some issues with their payment system. Payments might not go through at the moment.

They are aware of this and this is being worked on,

Further updates to follow

Kind Regard

HOSTAFRICA

We are currently experiencing an issue with our Payfast payment system.
The issue has been escalated to the Payfast technical team and they are actively working on resolving the issue for us.
Thank you for your patience

Good day

Clients on WP5 might experience slow connectivity to their website.
Our technicians are already attending to the issue.

Further information to follow

Kind Regards

HOSTAFRICA

Good day

Kindly note that there is currently a problem with our upstream provider Liquid Telecom

They are down at the moment, traffic is flowing via our secondary upstream provider however some delays might be present

We will keep you updated on this.

Kind Regards

HOSTAFRICA

Dear Valued Client

We are currently experiencing an issue with the host node: ha703.host-ww.net.

The issue has been escalated to our senior engineers and is currently being investigated.

We will provide an update on the matter shortly.

Update: most of the VMs should run fine now

The issue is still being investigated.

Update: - Issue Resolved: There should be no performance issues anymore. Please let us know if you still see any problems.

Regards

Support Team

HostAfrica

Unexpected hardware/kernel crash/panic took down 12 hypervisors.

New incident: Identified
Work is ongoing to quickly bring back up the affected VM's.

Good day

Payfast is currently experiencing issues with their payment systems

and this affects the instant EFT payments options

They are aware of it and are working on resolving it.

We will keep you updated on this

Thank you for your patience

HOSTAFRICA

Dear Valued Clients

We are currently performing emergency maintenance on WP2 and WP3.

MySQL server may go down during the maintenance.

We apologize for any inconvenience caused by this and maintenance should take no longer than 1 hour.

Kind Regards

HOSTAFRICA 

Good day

Due to unforeseen circumstances we had to restart CPR53 server

We do thank you for your understanding, downtime should only be about 5 minutes

Kind regards

HOSTAFRICA

Good day

Kindly note you may notice duplicate items on new invoices. We are aware of this and our team will be fixing this and sending out new invoices shortly

We thank you for your patience and understanding

Kind Regards

Billing Team

Dear Valued Customer.

Update 1:

HA15 has been rebooted, due to the host node being unresponsive. All VPS on the node is up and running

Please kindly note that we will be performing an emergency reboot of HA15

Start Time: 09:00 AM

End Time: 09:30 AM

Kind Regards

**[HOSTAFRICA](http://www.hostafrica.co.za/)**
*Your Partner in Hosting*

Dear Valued Customer.

Update 1:

Reboot completed.

Please kindly note that we will be performing an emergency reboot of cpr46-za.host-ww.net.

Start Time: 22:30

End Time: 22:59

Kind Regards

HOSTAFRICA

Good day

We are investigating reported outages of CP32 and CP33

This will affect clients emails and websites.

We do apologize for the inconvenience, 

More updates to follow as soon as all services are back online.

Kind regards

**[HOSTAFRICA](http://www.hostafrica.co.za/)**
*Your Partner in Hosting*

Dear Valued Clients

We are currently experiencing degraded performance with regards to international traffic and are investigating the cause.

We will update the status as soon as this is resolved.

kind regards,

HOSTAFRICA Team.


Update1: The root cause seems to be an outage at Seacom. We have re-routed traffic away from SEACOM for now in order to re-establish international traffic.

kind regards,

HOSTAFRICA Team.

Good day

We are in the process of rebooting cp26-za1 server

This will affect clients emails and websites.

We do apologize for the inconvenience, 

This should only cause a few minutes of downtime

Kind regards

**[HOSTAFRICA](http://www.hostafrica.co.za/)**
*Your Partner in Hosting*

Update: 17:23

Maintenance complete, thank you

HOSTAFRICA
Your Partner in Hosting

----

Original Notice:

Hi,

We will be performing quick server reboots today from 5pm until 7pm to install service updates for the following servers:

• cp24-za1.host-ww.net
• cp25-za1.host-ww.net
• cp26-za1.host-ww.net
• cp30-za1.host-ww.net
• cp28-za1.host-ww.net
• cpr48-za1.host-ww.net
• cpr47-za1.host-ww.net
• cpr46-za1.host-ww.net
• cpr45-za1.host-ww.net
• cpr44-za1.host-ww.net
• cpr41-za1.host-ww.net
• cpr40-za1.host-ww.net
• cpr49-za1.host-ww.net
• cpr51-za1.host-ww.net
• cpr52.host-ww.net
• cpsd4-za1.host-ww.net

These reboots will result in a period of about 5 minutes where the server is unresponsive.

Thank you for your patience during these service updates!

Kind Regards,

HOSTAFRICA
Your Partner in Hosting

Hi,

We will be performing a brief reboot of multiple servers to update system packages.

Effected Machine:

wp3-za1.host-ww.net
clients.domainking.ng
dk5.host-ww.net
dk4.host-ww.net
dk3.host-ww.net
dk2.host-ww.net
divineonline1-za1.host-ww.net
dk1.host-ww.net

Downtime of approximately 5 to 10 minutes is expected.

Maintenance period: 5pm until 5:45pm

Thank you,

HOSTAFRICA

Good day

We are in the process of rebooting cpr46-za1 server

This will affect clients emails and websites

We do apologize for the inconvenience, 

This should only cause a few minutes of downtime

Kind regards

HostAfrica

Hi,

We have been informed that our credit card processor Payfast is experiencing technical difficulties.

They are working to resolve the issue.

Should your payment fail, please retry in a few minutes. Alternatively we also offer Paypal and EFT / Bank Transfer.

Regards,

HOSTAFRICA

Dear Valued Customers

Please kindly note that we will be performing a reboot of cpr39-za1, cpr41-za1, and cpr43 at 5 PM today.

Expected Downtime - 5-10 minutes

Kind Regards

HOSTAFRICA

Dear valued customers,

We will be changing the default PHP version on the server to 7.4. Once done we will manually run through the sites and revert sites that are no longer showing correctly.

This process will take 2-3 hours. Please contact support should you need any further assistance after these changes.

Dear Valued clients

We are currently experiencing an issue with cp29-za1.host-ww.net

The server is being rebooted and will be back online in the next 5 to 10 minutes.

Regards

Hostafrica Support

Dear valued customers

We are currently experiencing an issue in Cluster 7, the VMs seems unresponsive.

Our senior system engineers are currently investigating the issue with urgency.

NB: Please do not STOP or START VMs from your client portal while the issue is being investigated.

We will provide feedback shortly.

Regards

HOST AFRICA SUPPORT

Dear clients

We are rebooting host server: ha702.host-ww.net.

VMs will be unavailable for 10 - 15 minutes.

#UPDATE: We are still experiencing an issue with ha702.host-ww.net, servers are still inaccessible.

#UPDATE: ha702.host-ww.net is now back online, all VMs are now back online.

Regards

HOST AFRICA SUPPORT

Dear Valued Clients

Some maintenance will be performed on cpr40-za1.host-ww.net.

Duration - 5 to 10 minutes.

Impact   - A few minutes of downtime to websites.

Reason  - Upgrading of the webserver.

We do apologize for any inconvenience caused.

Dear Valued Customer.

We apologize for any inconvenience you may experience during this activity. Your cooperation and understanding are greatly appreciated.

Start time
Sep 20, 00:01 UTC

Components Affected
Chicago, United States - CHI - Cloud Servers

Kind Regards,

HOSTAFRICA

Server Maintenance - cp25-za1.host-ww.net

From 10:00pm until 11:30pm on 22 September 2021

We will be performing maintenance on the server listed above.

This will require downtime ranging from 15min to 45 minutes, variable dependant.

Regards,

HOSTAFRICA

Server maintenance cp24-za1.host-ww.net server.

From 10:00pm until 11:30pm on 22 September 2021

We will be performing maintenance on the server listed above.

This will require downtime ranging from 15min to 45 minutes, variable dependant.

Regards,

HOSTAFRICA

Dear Values Customers

We will be restarting divineonline1-za1.host-ww.net for some emergency maintenance.

Downtime: 5-10 minutes

We do apologize for any inconvenience caused.

HostAfrica Support

Dear Valued Customers

We will be performing maintenance on the server cpsd1-za1.host-ww.net from 7 pm tonight. Maintenance is expected to run for a period of 5 hours.

Brief periods of intermittent connectivity are expected during this maintenance window; lasting about 5 minutes each.

Kind Regards,
HOSTAFRICA (Pty) Ltd

At Approximately 14:35 we had a network issue that lasted for approximately 6 Minutes

This caused connectivity issues to the servers.

Connectivity has been restored and we are investigating the root cause

Thank you for your patience

Update 12:20

All VMs back online. Should you needs additional support, please open a ticket with us.

---

Update 12:03

Taking slightly longer than anticipated to get all VM's online,

A final update to this notification will be posted once all issues, including edge cases are resolved.

---

Update 11:40

ETA: Effected VM's will be online within 30 Minutes

---

Update 11:38

The node is not responding to power on, we will begin migrating and then starting effected VM's on other nodes.

---

We are currently investigating a possible outage to one of our Cloud and VPS nodes.

Some customers will experiencing intermittent connectivity during this time.

Updates to follow

Dear Valued Customer,

UPDATE 1:

International connectivity restored
Root cause is an outage at Voxility in Europe
We have routed the traffic via other paths for now

International traffic to our infrastructure is currently affected.


We are investigating the matter and looking for a resolution

Kind Regards,

HOSTAFRICA.

Dear Valued Customer

There is currently an issue at the ZA Central Registry affecting the renewal and registration of domains.

The issue is being investigated and we will notify you once resolved.

#UPDATE: The issue has been resolved.

Kind Regards

HOSTAFRICA SUPPORT

Dear Valued Customer

JHB-CPT National Long Distance Down

Event Start time: 20H13 SAST 20th July 2021 One of the national long-distance fibre links linking Teraco Cape Town to Teraco Johannesburg is down currently. All traffic has migrated over automatically to the redundant circuit.

This might result in higher latency for some customers that are routed via Teraco

7/16/2021 Time post 9:49

UPDATE: 17/07/2021 - 09:31 :

There has been a major fibre break in the Cape between Tygerberg and Worcester, this is affecting multiple fibres and ISP's.

This has put a massive strain on the remaining fibre providers circuits between Cape Town and Johannesburg.

Latencies should be back to normal as some fibre providers have added new routes.

Kind Regards,

HOSTAFRICA

Dear Valued Customer

New incident: Investigating

São Paulo, Brazil cloud service currently is experiencing degraded performance due to no VM management. All running VMs are not impacted (only Stop / Restart / Start does not work).

Regards

Hostafrica Support Team

Dear Valued Customers

We will be rebooting cpr46-za1.host-ww.net for some needed updates at 5 PM today, 7 July 2021.

Expected downtime - 5-10 minutes.

We do apologize for any inconvenience caused.

Regards

Host Africa Support

Hi,

We will be performing maintenance on the server cpr21-za1.host-ww.net from 7 pm, 29 June 2021.
Maintenance is expected to run for a period of 5 hours.

Brief periods of intermittent connectivity are expected during this maintenance window; lasting about 5 minutes each.

Kind Regards,
HOSTAFRICA (Pty) Ltd

Dear Valued Customer

Please note there will be networking maintenance 16/06/2021 at 9 am

We do not expect any downtime.

Kind Regards

HOSTAFRICA

Dear Valued Customers

We detected an issue with the Acronis service, which is due to the maintenance that Acronis performed. Their technicians are currently investigating the issue.

Effects

• You might receive an email stating 'Backup status is unknown'
• cPanel/Whm backup's are not accessible

We do apologize for the inconvenience caused.

HostAfrica Support

Dear Valued Customers


We will be having a maintenance period on the below-listed servers tonight: 21 June 2021 starting at 7 PM.

Servers: hobhost-za1.localhob.com


Maintenance period: 7 PM - 11 PM

Effects: During this period you will experience intermittent email/website connectivity issues.

Reason: Moving server to a new host.


We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customers

We are doing some maintenance on the hostafrica.co.za website. The website will not be accessible for 10-20 minutes.

We do apologize for any inconvenience caused.

HostAfrica support

Update4

05:34 9 June 2021

cpr41-za1.host-ww.net maintenance completed.

-------------------------------------------------------------------------------------------------------------------------------

Update3

05:10 9 June 2021

cpr41-za1.host-ww.net maintenance is still ongoing, ETA 30 minutes.

-------------------------------------------------------------------------------------------------------------------------------

Update2

21:10 8 June 2021

cpr13-za1.host-ww.net maintenance completed.

-------------------------------------------------------------------------------------------------------------------------------

Update 1

The maintenance of cpr41-za1.host-ww.net will only be started at 11 PM, 8 June 2021 due to unforeseen issues.

The maintenance is busy being processed on cpr13-za1.host-ww.net. The current ETA till completed at 9 PM.

-------------------------------------------------------------------------------------------------------------------------------

Dear Valued Customers


We will be having a maintenance period on the below-listed servers tonight: 8 June 2021 starting at 7 PM.

Servers: cpr13-za1.host-ww.net & cpr41-za1.host-ww.net


Maintenance period: 7 PM - 11 PM

Effects: During this period you will experience intermittent email/website connectivity issues.

Reason: Moving server to a new host.


We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customers,

We are performing an emergency reboot of cpr42-za1.host-ww.net.. The server should be accessible again in 5-20 minutes.

We do apologize for any inconvenience caused.

Kind Regards

HOSTAFRICA

Dear Values Customers

We corrected an issue on the Acronis storage which would have resulted in backups failing with the below error. The problem has been resolved and future backups will complete as per normal.

Error: Misc network

Fix: Start your backup manually or allow your backup schedule to run. Future backups will complete successfully.

We do apologize for any inconvenience caused.

HostAfrica Support

Update:

Maintenance is still ongoing for

• cpr48-za1.host-ww.net
• wp2-za1.host-ww.net

We will update here periodically on the progress,

We apologize for any inconvenience this causes.

Regards,

HOSTAFRICA Support.

----

Update:

Maintenance on:

• cpr48-za1.host-ww.net
• wp2-za1.host-ww.net

Has been delayed until 10pm

This requires an extended period of downtime for the above mentioned servers outside of the initial maintenance period.

We apologize for any inconvenience this causes.

Regards,

HOSTAFRICA Support.

----

Dear Valued Customers

We will be having a maintenance period on the below-listed servers,  tonight: 3 June 2021 starting at 7 PM.

cpr47-za1.host-ww.net
cpr48-za1.host-ww.net
wp2-za1.host-ww.net
cpr51-za1.host-ww.net
cpr17-za1.host-ww.net


Maintenance period: 7 PM - 11 PM

Effects: During this period you will experience intermittent email/website connectivity issues.

Reason: Moving server to a new host.


We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Maintenance completed,

Thank you,

HOSTAFRICA Support

----

Dear Valued Customers


We will be having a maintenance period on the server with hostname wp3-za1.host-ww.net tonight: 2 June 2021 starting at 7 PM.


Maintenance period: 7 PM - 11 PM

Effects: During this period you will experience intermittent email/website connectivity issues.

Reason: Moving server to a new host.


We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customers

•  We have currently blocked ICMP (PING) for overseas locations to DEDICATED SERVERS.
•  Traffic is sent through Europe for scrubbing. This will result in higher latency.

#UPDATE: Traffic is now routed back to local.

Kind Regards

HOSTAFRICA

Update:

The migration has been cancelled,
We will rescheduled at a later date with the effected clients.

Kind Regards,
HOSTAFRICA Support.

----

Dear Valued Customers


We will be having a maintenance period on the servers with hostnames cpr25-za1.host-ww.net, cpr19-za1.host-ww.net, cpr15-za1.host-ww.net, and  cpsd3-za1.host-ww.net 1 June 2021 starting at 7 PM.


Maintenance period: 7 PM - 11 PM

Effects: During this period you will experience intermittent email/website connectivity issues.

Reason: Moving server to a new host.


We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Good Day,

We are currently experiencing an issue on cp28-za1.host-ww.net we are currently have a system administrator looking into this issue.

We do apologize for any inconvenience caused.

Kind Regards

HOSTAFRICA

Dear Valued Customers

We are restarting cpr42-za1.host-ww.net for emergency maintenance. The server should be accessible in the next 10 minutes. We do apologize for any inconvenience caused.

HostAfrica Support

Hi,

We will be performing extended maintenance on cp28-za1.host-ww.net again, tonight from 11pm.

Impact: Services will be unresponsive during the maintenance period.
Estimated Maintenance Window: 11PM 31/05/2021 until 5AM 01/06/2021 (6 hours)
Reason: Additional storage sanity checks needed to ensure the integrity of the servers data.

We thank you for your patience and understanding during this maintenance period!

Kind Regards,
HOSTAFRICA support.

Good day

Due to emergency maintenance we are restarting cp24

This will affect all services for a few minutes,

We do thank you for your patience

Kind regards

HostAfrica

Dear Valued Customers

Please note that we experienced an active DDOS attack around 14:10pm

This has been mitigated.

Kind Regards

HOSTAFRICA

Update: Maintenance complete.

----

Hi,

Following on from our planned maintenance on cp28-za1 earlier,

There is additional maintenance needed, which has been scheduled for tonight from 10pm.

Window: 10pm until approximately 11:50pm 30/05/2021
Impact: Connectivity to hosted services.

We apologize for the inconvenience this may cause.

Kind Regards,
HOSTAFRICA support

Good Day,

We will be preforming emergency maintenance on the servers below, we do apologize for the inconveniences caused.

Cause of downtime (storage sanity checks)

cpr44-za1.host-ww.net

cp29-za1.host-ww.net

cp27-za1.host-ww.net

Customers to expect intermittent connectivity to machines.

12:03 5/30/2021

Good Day,

We are currently experiencing an issue with cp29-za1.host-ww.net we are busy investigating this and will provide feedback as soon as possible.

10:58 5/30/2021

Good Day,

We are currently investigating an issue on the server cp28-za1.host-ww.net this has been escalated to our system admins who are investigating this issue further.

7:53am 5/30/2021

Dear Valued Customer

We are currently investigating an issue on ha709-za1.host-ww.net, degraded performance can be expected. 

We will report back as soon as the issue has been resolved.

Kind Regards,

HOSTAFRICA

Dear Valued Customers

We are performing an emergency reboot of cp25-za1.host-ww.net. The server should be accessible again in 5-20 minutes.

We do apologize for any inconvenience caused.

Host Africa Support

Hi,

We will be performing maintenance on multiple servers tonight,

A quick reboot is required to install needed system patches.

cp30-za1.host-ww.net
cpr9-za1.host-ww.net
cpr21-za1.host-ww.net
cpr27-za1.host-ww.net
cpr45-za1.host-ww.net
cpsd2-za1.host-ww.net
cp24-za1.host-ww.net
cp26-za1.host-ww.net
cp25-za1.host-ww.net
cpr40-za1.host-ww.net
cpr43-za1.host-ww.net
cpr49-za1.host-ww.net

Thank you,

HOSTAFRICA

Dear Valued Customers

We are performing maintenance on one of our hosts. The below servers will not be accessible during maintenance.

cpr26-za1.host-ww.net

cpr39-za1.host-ww.net

cp27-za1.host-ww.net

cpr44-za1.host-ww.net

cp28-za1.host-ww.net

cp29-za1.host-ww.net

Maintenance start time: 10:00 PM 24 May 2021

Effects: The above servers will not be accessible.

Downtime: 10-20 minutes

Reason: Host hardware upgrade

We do apologize for any inconvenience caused.

Host Africa

Good day

We are rebooting cpr40 due to it not responding

The server should be back online shortly

We do thank you for your patience

Dear Valued Customers

We are performing an emergency reboot of cp26-za1.host-ww.net. The server should be accessible again in 5-20 minutes.

We do apologize for any inconvenience caused.

UPDATE 1: 24 May 2021 10:17:

More RAM is getting added to the server, the server will be rebooted once again.

We do apologize for any inconvenience caused.

UPDATE 2: 24 May 2021 10:45:

Restarting MySQL and configuring apache further

Host Africa Support

Dear Valued Customer

We currently experiencing an issue with the cp26-za1.host-ww.net server. This is being investigated with urgency.

Effects - Domains hosted on this server will experience email/website connectivity problems.

We do apologize for the inconvenience caused.

Host Africa Support

Dear Valued Customers

We are performing an emergency reboot of cp26-za1.host-ww.net. The server should be accessible again in 5-10 minutes.

We do apologize for any inconvenience caused.

Host Africa Support

Dear Valued Customer

We are currently experiencing a large scale DDOS attack. Mitigation is underway and we will post updates as the situation progresses. 

Higher than usual latency can be expected.

UPDATE 1 - 20 MAY 2021 18:06 :

Currently all traffic is routed through Voxility London  to mitigate the attack (Scrubbing)

UPDATE 2 - 20 MAY 2021 20:50 :

We still route our traffic through the Voxility Scrubbing centre as a precaution.

Kind Regards,

HOSTAFRICA

Dear Valued Customers

We will be having a maintenance period on the server with hostnames cpr40-za1.host-ww.net & cpr43-za1.host-ww.net & cpr49-za1.host-ww.net, 21 May 2021 starting at 7 PM.

Maintenance period: 7 PM - 12 PM

Effects: During this period you will experience intermittent email/website connectivity issues.

Reason: Moving server to a new host.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customers

We will be having a maintenance period on the server with hostname cp25-za1.host-ww.net & cp26-za1.host-ww.net, 20 May 2021 starting at 7 PM.

Maintenance period: 7 PM - 11 PM

Effects: During this period you will experience intermittent email/website connectivity issues.

Reason: Moving server to a new host.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

Dear Valued Customers

We will be having a maintenance period on the server with hostname tonight 18 May 2021 starting at 10 PM.:

cp30-za1.host-ww.net
cpr9-za1.host-ww.net
cpr21-za1.host-ww.net
cpr27-za1.host-ww.net
cpr45-za1.host-ww.net

Maintenance period: 10 PM - 11:30 PM

Effects: During this period you will experience intermittent email/website connectivity issues.

Reason: Server maintenance today.

We do apologize for any inconvenience caused.

Regards

HOSTAFRICA Support

The following IP ranges are being scrubbed due to an ongoing DDOS attack: 102.130.127.0/24

Increased latency can be expected. 

Dear Valued Customer

Update 1 07 May 2021 12:33:

We are currently experiencing a network issue with our infrastructure.

We are investigating the matter. Please bear with us while resolving it.

Update 2 07 May 2021 12:48:

The issue has been mitigated and resolved. Thank you for bearing with us while we were investigating the matter.

Update 3 07 May 2021 12:52:

The issue still persists, please bear with us with we continue to investigate and mitigate the issue. Apologies for the inconvenience caused by this.

Update 4 07 May 2021 12:56:

The network team is investigating the matter and have determine the root cause is due to an IP transit issue upstream.

Update 5 07 may 2021 13:32:

Kind Regards,
HOSTAFRICA

Good Day,

19:25 5/3/2021

We are currently investigating an ongoing network issue our system admins are currently investigating this issue.

Updates to follow.

The following network issue has been resolved.

Dear Valued Customer,

We are currently experiencing an issue with receiving calls from customers.

The issue is currently being investigated. If you have an issue and require assistance please kindly make use of our live chat or email us at support@hostafrica.co.za .

Kind Regards,

HOSTAFRICA

Dear valued customer,

We will be changing the default PHP version on the server to 7.3. Once done we will manually run through the sites and revert sites that are no longer showing correctly.

This process will take 20-30 minutes. Please contact support should you need any further assistance after these changes.

Dear Valued Customers

We are performing an emergency reboot of cpr28-za1.host-ww.net. The server should be accessible again in 10-20 minutes.

We do apologize for any inconvenience caused.

Host Africa Support

Dear Valued Clients

We will be processing a reboot of cpsd2-za1.host-ww.net after 5 PM today 22/04/2021. This is to install critical updates, to ensure the smooth operation of the server.

We do apologize for any inconvenience caused by this.

HOSTAFRICA Support

Dear Valued Customers

We are performing an emergency reboot of cpr42-za1.host-ww.net. The server should be accessible again in 10-20 minutes.

We do apologize for any inconvenience caused.

Host Africa Support

Dear Valued Customers


We will be performing maintenance on our Acronis storage cluster on, Tuesday 13/04/2021 starting at 5 PM till 11 PM.


Effect: Acronis backups will fail during this period.


Reason: Upgrading of Acronis storage cluster.


We apologize for any inconvenience caused.

Kind regards
Hostafrica Support

###UPDATE 21:28 13/04/2021

Maintenance has been completed. Please contact us if you experience any issues.

We have received numerous reports of packet loss and we are investigating a possible DDOS attack. 

Our network engineers are attending to the situation to resolve the issue as quickly as possible.



UPDATES: 29/03/2021 12:57

• The reason for the higher latency is a large-scale DDOS attack.
• The DDOS is mitigated for now and we are monitoring the situation closely.
• As part of the mitigation, we route traffic through a scrubbing center in London. This can lead to higher ICMP ping times than normal.

UPDATE: 29/03/2021 17:16

• Since this morning we have been routing all IP traffic through scrubbing services in order to mitigate the ongoing DDOS attack.
• Customers may experience high latency however services run stable.

UPDATE: 30/03/2021 - 10:02

• No packet loss since yesterday.
• We are still routing traffic through scrubbing service, This results in higher latency am can affect certain workloads (slower performance)
• We expect to roll back to normal network behavior with the next 24 hours.

Update 31/03/2021 - 11:46

• We have disabled scrubbing service for all local traffic
• All international traffic is routed through scrubbing as per default

Dear Valued Customer

We are performing an emergency reboot of cp28-za1.host-ww.net.

Downtime estimated to be 5 - 10 minutes.

Regards,

HOSTAFRICA

Dear Valued Customers

We will be performing maintenance on our Cloud & VPS server infrastructure tonight, Friday 26/03/2021 starting at 10 PM till 11 PM.

Effect: Network downtime of 10-40 minutes. Cloud & VPS servers will continue to run just without network access while maintenance is in progress.

Reason: Changing of core router

Update : 23:10

The Majority of our servers are back online, we are working on the rest of the affected servers. 

Next update to follow shortly 

Update 23:25

80% of servers are back online,

We are working on the connectivity of the rest of the servers

Update 23:38

All servers are back online

We do apologize that this took a bit longer than expected

We do thank you for your patience

Please do contact our support team if you experience any issues

We apologize for any inconvenience caused.

Kind regards
Hostafrica Support

Dear Valued Customer, 

The divineonline1-za1.host-ww.net server will be restarted at 7 PM to apply updates.

Effect - Downtime of 1-5 minutes.

We do apologize for any inconvenience caused.

Kind Regards

HOSTAFRICA

Dear Valued Clients

We will be restarting MySQL on various CP and CPR servers, to apply new updates. Downtime expected 1-5 minutes.

Effect - Websites might show a database connection error.

We do apologize for any inconvenience caused.

Host Africa Support